For all items MYO Medieval offers a full refund or exchange less shipping cost if the item is returned within 14 days of delivery. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original undamaged packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow up to 5 working days for exchanges and refunds to be received and processed. If you haven’t received a refund in 5 working days please double check your account as it may take 2-3 days for your financial institution to process the refund. If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org.
To return your product, please email us first at email@example.com and we will email you a returns form to enclose in the package. Mail your product to: PO Box 93 Bellbowrie Brisbane Queensland AU 4070. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original cost for us to send you the items will be deducted from your refund. MYO Medieval will only reimburse the cost of delivery for the return of an item if the order was faulty or incorrect. When returning items you are responsible for the associated costs to return the goods back to us, we strongly recommend that you use registered post as MYO Medieval does not take responsibility for items not received if you attempt to send them via non registered mail. Customer must also ensure that all items are packed and delivered securely. MYO Medieval will not be held responsible if the goods get damaged on their return.
Items shipped with tracking and not claimed by the customer and returned to Make Your Own Medieval may incur at our discretion a 20% restocking fee before refunding the value of the purchase price. Extra charges charged by the shipping company to return the delivery to us may also at our discretion be taken from the value of the refund value. Shipping costs for unclaimed items will not be refunded.